Privacy policy

Last updated: September 17, 2026

PRIVACY POLICY

IVS GmbH operates websites, online stores, applications, and other digital services (collectively referred to in this Privacy Policy as the “Services”).

This Privacy Policy describes IVS GmbH’s practices regarding the collection, use, storage, and sharing of personal data through Services that link to this Privacy Policy, as well as the choices and rights available to you regarding your personal data.

WHO WE ARE

The Services that link to this Privacy Policy are operated by:

IVS GmbH
[REGISTERED STREET ADDRESS]
[POSTAL CODE, CITY]
Germany

As used in this Privacy Policy, “IVS GmbH,” “IVS,” “we,” “us,” and “our” refer to IVS GmbH.

IVS GmbH acts as the data controller responsible for the processing of personal data through the Services under applicable privacy and data protection laws.

Certain Services may be operated in cooperation with licensors, artists, brands, commercial partners, fulfillment providers, technology providers, or other third parties. Where another party acts as a separate controller of your personal data, relevant information regarding that party may be disclosed within the applicable Service or at the point where personal data is collected.

CONTACT US

Questions or comments about this Privacy Policy, our data practices, or requests regarding your privacy rights may be submitted to:

IVS GmbH
ATTN: Data Protection / Privacy
[REGISTERED STREET ADDRESS]
[POSTAL CODE, CITY]
Germany

Email: [PRIVACY EMAIL ADDRESS]

If IVS GmbH has appointed a Data Protection Officer, the Data Protection Officer may be contacted at:

[DPO NAME OR CONTACT EMAIL, IF APPLICABLE]

For questions unrelated to privacy or data protection, please contact us through the customer support information provided on the applicable Service.

INFORMATION WE COLLECT

In connection with the operation of our Services, we may collect the following categories of personal data.

Information you provide directly to us

Depending on how you use our Services, this may include:

  • Name

  • Country of residence

  • Email address

  • Telephone number

  • Account or login information

  • Age or date of birth, where relevant

  • Billing address

  • Shipping address

  • Order and transaction information

  • Clothing sizes or other product preference information

  • Information you provide in communications with us

  • Photographs, videos, images, or other content you voluntarily submit

  • Comments, reviews, or feedback

  • Marketing communication preferences

Payment information may be collected and processed by the payment providers used through our Services. IVS GmbH may receive information concerning the status and details of a transaction without necessarily receiving or storing full payment card information.

We may collect information when you:

  • Create or manage an account;

  • Complete forms through our Services;

  • Subscribe to newsletters or marketing communications;

  • Place or manage an order;

  • Contact customer service;

  • Communicate with us by email, telephone, social media, or other channels;

  • Participate in a promotion, contest, survey, or similar activity;

  • Submit content, reviews, or comments;

  • Report a technical problem or request assistance; or

  • Otherwise voluntarily provide information to us.

Information collected automatically

When you access or use our Services, we and certain service providers may automatically collect technical and usage information, including:

  • IP address and network information

  • Approximate location derived from IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language

  • Time zone

  • Cookie identifiers and similar technologies

  • Unique device identifiers

  • Hardware information

  • Pages viewed

  • Length of visits

  • Referring and exit pages

  • Clicks, scrolling, and other interactions

  • Page response times

  • Download or content errors

  • Information about how you navigate through and use our Services

For additional information about cookies and similar technologies, please see the Cookies section below.

Information received from third parties

Where permitted by applicable law, we may receive information about you from third parties, including:

  • E-commerce platforms

  • Payment providers

  • Shipping and fulfillment providers

  • Marketing and advertising partners

  • Analytics providers

  • Social media platforms

  • Customer support providers

  • Business and commercial partners

  • Fraud prevention and security providers

Such information may include:

  • Name or username

  • Email address

  • Postal address

  • Telephone number

  • Transaction information

  • Order information

  • Device and browser information

  • Marketing preferences

  • Advertising identifiers

  • Product interests

  • Brand affinities

  • Customer or audience segments

Where permitted by applicable law, we may combine information obtained from third parties with information you provide directly to us or information collected through your use of our Services.

HOW YOUR INFORMATION MAY BE USED

We may use personal data for purposes including:

  • Processing and fulfilling orders;

  • Processing payments and refunds;

  • Providing order confirmations and shipping updates;

  • Managing customer accounts;

  • Providing customer support;

  • Responding to requests, questions, and complaints;

  • Communicating with you regarding our Services;

  • Sending marketing communications where permitted by law;

  • Personalizing our Services and customer experience;

  • Recommending products or content that may be relevant to you;

  • Measuring and improving the performance of our Services;

  • Analyzing customer and website activity;

  • Conducting analytics and research;

  • Managing promotions, competitions, or surveys;

  • Operating, maintaining, testing, and troubleshooting our Services;

  • Detecting and preventing fraud, abuse, security incidents, or other unlawful activities;

  • Protecting our rights, property, customers, employees, and business;

  • Resolving disputes;

  • Enforcing contractual terms;

  • Maintaining appropriate business and accounting records; and

  • Complying with applicable legal, regulatory, tax, accounting, and reporting obligations.

Where required under applicable data protection law, we process personal data only when we have an appropriate legal basis to do so, such as:

  • Performance of a contract with you;

  • Compliance with a legal obligation;

  • Our legitimate interests or those of a third party, where those interests are not overridden by your rights and interests; or

  • Your consent, where consent is required.

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

HOW YOUR INFORMATION MAY BE SHARED

Subject to applicable laws, we may share personal data with third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

  • Affiliates and companies affiliated with IVS GmbH;

  • E-commerce and website platform providers;

  • Payment processors;

  • Banks and payment service providers;

  • Shipping carriers;

  • Warehousing and fulfillment providers;

  • Customer service providers;

  • IT, cloud hosting, and infrastructure providers;

  • Analytics providers;

  • Marketing service providers;

  • Advertising platforms and social networks;

  • Professional advisers, including accountants, auditors, lawyers, and consultants;

  • Licensors, brands, artists, rights holders, or commercial partners where relevant to the applicable Service;

  • Government authorities, courts, regulators, law enforcement bodies, or other parties where required by applicable law;

  • Prospective purchasers, investors, or other parties in connection with a potential or completed merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction; and

  • Other parties where you have given us consent or where the sharing is otherwise disclosed at the time your information is collected.

We do not authorize our service providers to use personal data provided by us for purposes unrelated to the services they provide to IVS GmbH, except where independently permitted or required by law.

STORAGE AND RETENTION OF INFORMATION

We retain personal data for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Provide our Services;

  • Fulfill contractual obligations;

  • Maintain business and transaction records;

  • Resolve disputes;

  • Enforce agreements;

  • Prevent fraud and maintain security; and

  • Comply with legal, regulatory, tax, accounting, and reporting obligations.

The applicable retention period may depend on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When personal data is no longer required, we will delete, anonymize, or otherwise dispose of it in accordance with applicable law.

We maintain appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

However, no transmission of information through the Internet or electronic storage system can be guaranteed to be completely secure.

CHILDREN

Our Services are not directed toward children as defined under applicable law.

IVS GmbH does not knowingly collect personal data from children in circumstances where parental or guardian consent is legally required unless the appropriate consent or other lawful basis has been obtained.

If you believe a child has provided us with personal data inappropriately, please contact us using the information provided in the Contact Us section.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:

  • Request access to your personal data;

  • Request correction of inaccurate personal data;

  • Request deletion of your personal data;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Receive certain personal data in a portable format;

  • Withdraw consent where processing is based on consent; and

  • Object to certain forms of direct marketing.

You may exercise applicable rights by contacting us using the information provided in the Contact Us section.

Before completing certain requests, we may need to take reasonable steps to verify your identity and ensure that the request relates to personal data concerning you.

Where applicable, you also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection law.

European Economic Area

If you are located in the European Economic Area (“EEA”), your rights may include those provided under the General Data Protection Regulation (“GDPR”), including rights of access, rectification, erasure, restriction, objection, and data portability, subject to the conditions and limitations established by applicable law.

You also have the right to lodge a complaint with the data protection authority responsible for your place of residence, place of work, or the location of an alleged infringement.

INTERNATIONAL DATA TRANSFERS

IVS GmbH and some of the service providers used to operate our Services may process personal data in countries outside Germany, the European Economic Area, the United Kingdom, or Switzerland.

Where personal data is transferred to a country that has not been recognized as providing an adequate level of data protection, we will use appropriate safeguards as required by applicable law.

Depending on the circumstances, these safeguards may include:

  • European Commission Standard Contractual Clauses;

  • UK-approved international data transfer mechanisms;

  • Adequacy decisions adopted by the relevant authorities;

  • Participation by the recipient in an applicable recognized data protection framework; or

  • Other lawful transfer mechanisms permitted under applicable data protection law.

You may contact us for additional information regarding the safeguards applicable to transfers of your personal data.

DIRECT MARKETING

Where permitted by applicable law, we may use your contact information to provide information about products, services, promotions, releases, events, or other offers that may be of interest to you.

Where consent is required for electronic marketing, we will obtain your consent before sending such communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or legally required notices.

DIGITAL ADVERTISING

We may work with advertising, analytics, and social media partners to measure advertising campaigns, understand how users interact with our Services, and display advertising on third-party websites, social networks, or applications.

These partners may use cookies, pixels, tags, SDKs, device identifiers, or similar technologies to collect information regarding your interactions with our Services.

Where required by applicable law, advertising or analytics cookies will be used only after obtaining the appropriate consent.

Depending on your location, you may have the ability to manage or withdraw consent through the cookie preference controls available on our Services.

Opting out of personalized advertising does not necessarily prevent advertising from being displayed. Instead, the advertising you receive may be less personalized.

COOKIES AND SIMILAR TECHNOLOGIES

Our Services may use cookies and similar technologies to:

  • Enable essential website functionality;

  • Remember preferences;

  • Maintain shopping carts and account sessions;

  • Analyze traffic and website performance;

  • Understand how visitors interact with our Services;

  • Measure advertising effectiveness; and

  • Deliver personalized advertising where permitted.

For purposes of this Privacy Policy, similar technologies may include scripts, tags, pixels, local storage, device identifiers, software development kits, and other technologies that store or access information on a device.

Where required by law, non-essential cookies will not be placed until you have provided the appropriate consent.

You may manage your cookie preferences through the cookie consent or preference tool available through our Services.

You may also configure your browser to reject or delete certain cookies. Disabling certain cookies may affect the functionality or availability of some features of our Services.

Additional general information about cookies is available from resources such as:

THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to websites, platforms, applications, or services operated by third parties.

This Privacy Policy does not govern the privacy practices of independent third parties. We encourage you to review the privacy policies of third-party services before providing them with personal data.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When material changes are made, the revised Privacy Policy will be made available through the relevant Service and, where required by law, additional notice may be provided.

Last updated: [DATE]