Shipping policy

Shipping Policy

Order Processing and Shipping Timeline

All orders are prepared and shipped within approximately 2 to 4 weeks from the date the order is placed.

Please note that this timeframe refers to the time required for your order to be processed and handed over to the shipping carrier. Delivery times after shipment may vary depending on the destination, shipping carrier, customs processing, local delivery conditions, holidays, weather, and other circumstances outside of our control.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Customers are responsible for monitoring their shipment using the tracking information provided.

Carrier Delays and Lost Packages

Once an order has been transferred to the shipping carrier, the package is considered to be in the carrier’s possession and control.

We are not responsible for shipping delays, service interruptions, lost packages, misdeliveries, theft, or other delivery issues that occur after the package has been accepted by the shipping carrier, except where otherwise required by applicable law.

If your tracking information indicates that your package is delayed, lost, or delivered but you have not received it, please contact the shipping carrier directly to open an investigation or claim.

We will make reasonable efforts to provide any shipment information or documentation available to us that may assist you with the carrier’s investigation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for packages that are delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

International Orders

International shipments may be subject to customs processing, import duties, taxes, fees, inspections, or other requirements imposed by the destination country.

These procedures may result in additional delivery delays beyond the estimated shipping timeframe. Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, customs charges, or related fees.

Delivery Estimates

Any delivery date or transit time provided by a shipping carrier is an estimate and is not guaranteed.

The 2 to 4 week timeframe applies to the processing and shipment of the order and should not be interpreted as a guaranteed delivery date.

By placing an order with us, you acknowledge and agree to the shipping terms described in this policy.